프로세스 개선도구를 활용한 도서관 QI (Qualilty Improvement) 수행과 고찰 - 서울지역 K의학도서관 사례를 중심으로

Libraries are forced to change by the rapid growth in information science and the radical changes in circumstances. To have a flexible capability against environmental changes, libraries need to find their true positions and derive improvements to apply them into library works and services. K medical library applied two phases (DEFINE and MEASURE) to QI (Quality Improvement) as a quality management tool. Due to the fixed schedules and as well as the shortages of manpower (Green Belts and Black Belts), we were not able to apply the five-step DMAIC. As a result of QI (Quality Improvement), we possibly got relevant date and exploited it as an objective basis to secure budget and to carry out the improvement project. However, training experts, understanding 6sigma methodology and performing more projects are most important tasks for the settlement of quality management tools and methods in 6 sigma.